An Enterprise Officer is responsible for greeting, directing and assisting customers. You will be assisting the Retail Coordinator with managing the sales process, from prospecting to closing deals with large enterprises. You will be tasked with identifying potential clients and vendors and building lasting relationships with them.
You will provide accurate information (e.g. product features, pricing and after-sales services) and answers customers' questions about specific products/services.
Duties
Attend to clients’ inquiries and complaints.
Provide client support services in accurate and timely fashion
Cross-Sell and Up-Sell products.
Carryout purchases of item to ensure stock up of the Enterprise stores.
Familiarize with various products and advise customers on its availability
Build positive and productive relationship with clients
Keep records of sales proceeds at the end of the day
Maintain high level of professionalism and competence in every client interaction
Work in compliance with company policies and procedures
Present and portray a positive image of the organisation, its products and services to clients
Give regular and timely updates on stock level to the Enterprise Unit
Recommend potential products or services to the Enterprise Unit by noting and collating customers’ repeated requests