• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Jibowu


• Job Field Customer Care 
  

Job Description

• Greet and assist walk-in customers in a friendly and professional manner.


• Provide information about our logistics services, pricing, and delivery options.


• Answer customer inquiries about parcel registration, collection, and general logistics processes.


• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.


• Verify customer identification and collect necessary information for the registration process.


• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.


• Ensure adherence to parcel release protocols and document any deviations.


• Address and resolve customer concerns issues or complaints promptly and professionally.


• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.


• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.


• Adhere to company policies and procedures related to financial transactions.


• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.


• Assist in managing station logistics, including organizing parcels for dispatch and tripping.


• Stay informed about updates in logistics processes and share relevant information with the team.


• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.