• Application Deadline:
• Position: Business Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Ekiti


• Job Field Administration / Secretarial  , Travels & Tours 
  


• Salary Range ₦30,000 - ₦50,000/month
  

The Business Operation Manager at GMA & BFA International Travel Agency Ltd. is responsible for overseeing and optimizing the daily operations of the company. This role involves ensuring operational efficiency, managing staff and customer, enhancing customer satisfaction, and implementing strategic initiatives to drive the company’s growth and profitability.

Key Responsibilities

Operational Management

• Oversee the day-to-day operations of the travel agency.


• Develop and implement operational policies and procedures.


• Monitor and analyze the business.

Staff Management

• Train and supervise staff members.


• Assign tasks and responsibilities to employees and ensure timely completion.


• Conduct performance evaluations and provide feedback.

Customer Service

• Ensure a high level of customer satisfaction by addressing client inquiries an resolving complaints promptly.


• Develop and implement customer service standards.


• Monitor customer feedback and report to the Management.

Financial Management

• Prepare and manage budgets, monitor expenses, and ensure cost-efficiency.


• Oversee financial transactions and ensure accurate record-keeping.


• Conduct financial analysis and reporting.

Marketing and Sales

• Develop promotional strategies.


• Identify new business opportunities and partnerships.


• Monitor sales performance and implement strategies to achieve targets.

Compliance and Risk Management

• Ensure compliance with legal and regulatory requirements.


• Identify potential risks and develop mitigation strategies.


• Maintain up-to-date knowledge of industry trends and regulations.