• Application Deadline:
• Position: Front Desk / Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• As our Front Desk/Customer Service Representative, you will be the first point of contact for our customers and visitors.


• This role requires excellent communication and interpersonal skills, as well as a strong customer-focused approach.The Front Desk/Customer Service Representative will provide a warm and welcoming environment for all guests and ensure their needs are met efficiently.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.


• Provide information about the company’s products and services.


• Assist customers with inquiries, complaints, and requests.


• Resolve customer issues promptly and effectively.


• Manage the front desk, including answering phones, checking in and out guests, and processing payments.


• Maintain accurate records of customer interactions and transactions.


• Ensure the cleanliness and organization of the front desk area.


• Handle reservations, including booking appointments, cancellations, and modifications.


• Manage the reservation system and ensure accuracy of information.


• Assist with general office tasks, such as filing, photocopying, and data entry.


• Monitor the security of the premises and report any suspicious activity.

Qualifications

• B.Sc / HND in a relevant field from a reputable institution.


• Previous experience in customer service or hospitality preferred.


• Excellent communication and interpersonal skills.


• Strong customer service orientation.


• Ability to work under pressure and handle multiple tasks simultaneously.


• Proficiency in computer systems and software.


• Professional appearance and demeanor.


• Strong organizational skills to manage multiple tasks.


• Flexibility to adapt to changing situations.