• Application Deadline:
• Position: Hotel Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary:

• We're seeking an experienced and skilled Hotel Supervisor to oversee daily hotel operations, ensuring exceptional guest experiences, efficient staff management, and maintaining high standards of service and quality.

Key Responsibilities:

Front Office:

• Supervise front desk staff, ensuring prompt and courteous service.


• Manage guest check-in/check-out, room assignments, and key card issues.


• Handle guest complaints and resolve issues promptly.


• Monitor and control room inventory, rates, and availability.


• Assist with group bookings, events, and conference arrangements.

Housekeeping:

• Oversee housekeeping staff, ensuring clean and well-maintained rooms.


• Monitor room status, linen, and amenities.


• Ensure timely completion of room cleaning and preparation.


• Conduct regular room inspections.

Food and Beverage:

• Supervise F&B staff, ensuring efficient service and quality.


• Monitor food and beverage quality, presentation, and portion control.


• Manage inventory, ordering, and cost control.


• Ensure compliance with health and safety regulations.

General:

• Assist with employee training, development, and performance evaluations.


• Maintain high levels of customer satisfaction and loyalty.


• Monitor and control labor costs, overtime, and scheduling.


• Ensure adherence to hotel policies, procedures, and standards.


• Participate in meetings, briefings, and training sessions.


• Handle emergency situations, such as evacuations or medical emergencies.


• Maintain confidentiality and handle sensitive information.

Requirements:

• 2+ years of hotel supervision experience.


• Hospitality degree or certification (e.g., Hospitality Management, Hotel Administration).


• Excellent communication, leadership, and problem-solving skills.


• Ability to work varied shifts, including nights, weekends, and holidays.


• Proficient in hotel software (e.g., PMS, POS).


• Strong attention to detail and organizational skills.


• Ability to multitask and prioritize tasks.

Desirable Skills:

• Previous experience in a similar role.


• Knowledge of local laws, regulations, and cultural practices.


• Language proficiency (additional languages).


• Certification in hospitality or customer service.


• Experience with quality assurance programs.