• Application Deadline:
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Purpose of the Job

• Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

• Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships


• Actively listen to customer concerns, identify solutions, and follow up to ensure resolution


• Provide clear and concise information to customers through various channels, fostering a positive experience


• Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service


• Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)


• Contribute to maintaining and improving customer service standards through initiative and feedback

Job Responsibilities - Experience and Education

• Bachelors degree in Business or related field


• 2 years of experience in a customer service role