• Application Deadline:
• Position: Client Engagement Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Client communication and relationship management.


• Requirements gathering and analysis.


• Technical support and troubleshooting.


• Training and knowledge transfer.


• Project Coordination.


• Reporting and feedback.

Qualifications

• Bachelor's degree in computer science, information technology business administration or related field.


• Relevant certification in customer relationship management, project management (PMP OR PRINCE2) or technical support (ITIL) are advantageous.


• Minimum of 6 years experience in client management roles with fintech, banking or technology sectors.


• Proven track record of working on software/platform deployments with large financial institutions or similar clients.


• Experience in managing complex client relationships and handling high-priority escalations.


• Understanding fintech solutions, with knowledge of instant issuance platforms or similar financial Technologies.


• Familiarity with industry standards, including PCI-DSS and ISO 27001, would be an advantage.


• Excellent interpersonal and communication skills


• Strong problem-solving abilities and the capacity to handle high-pressure solutions.


• Ability to work independently and manage multiple priorities and deadlines.