Supervisor - Housekeeping at Marriott International, Inc.

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
10491
Job Views
108

Job Description



Position Summary



  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.

  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

  • Assist Housekeeping management in managing daily activities.

  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

  • Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language.

  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.

  • Ensure adherence to quality expectations and standards.

  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Stand, sit, kneel, or walk for an extended period across an entire work shift.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

  • Enter and locate work-related information using computers and/or point of sale systems.

  • Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.


Requirement



  • Candidates should possess relevant qualifications.


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