• Application Deadline: Sun, 10 Nov 2024 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• City Ogba




• Job Field Administration / Secretarial 
  
  

Job Summary

• Our client operates a top notched Service Apartments at Ogba Lagos and currently requires the services of a skillful and professional Receptionist with a minimum of 3 years’ experience in the hospitality Industry.


• This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry.


• Previous experience will be an advantage.

Job Responsibiltities

The job responsibilities for this position are as follows

Day-to-day duties:

• Check-in and check-out guests to the company standards.


• Provide keys, show guests to rooms


• Advise guests on room features / utilities / local amenities


• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.


• Liaise with all managers on any issues and concerns.


• Inputting high volume reservations correctly and noting any special requests.


• Promoting and upselling the property’s facilities – be a brand ambassador for the property


• Ensuring billing is correctly carried out to the hotel standards.

Requirements

• Excellent customer service skills with a positive outlook and a ‘can-do’ attitude


• Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred


• Self-motivated with a willingness to learn


• Excellent written and spoken English


• Flexible with working hours


• Ability to work under pressure and excellent team player


• Track record of accuracy and attention to detail


• Good Word and Excel ability


• Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantage


• Team player.