• Application Deadline: Mon, 4 Nov 2024 00:00:00 GMT
• Position: Inbound Call Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ajah




• Job Field Customer Care 
  
  

Job Responsibilities

• Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner;


• Adhere to script while handling inbound calls to assist inquiries;


• Discusses products offered and ensures customer satisfaction;


• Resolve customer issues with effective problem-solving skills to retain customers;


• Provide Technical information & support for Mfg. products. Also provide alternative material options as needed;

Other related duties as assigned:

• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner;


• Process daily sales orders, warranty orders and service requests in

Centerpoint / SAP systems:

• Maintain excellent knowledge of our products and services in order to understand the customer’s needs;


• Maintain open communication with management and other team members;


• Documenting all customer information, communications and sales in CRM system;


• Continually maintaining a working knowledge of our clients’ products, services and promotions;


• Putting the customer first and remaining polite and professional at all times;


• Delivering superior service identifying and resolving customers’ issues using problem-solving skills;


• Building a positive rapport across a variety of personality types.