• Application Deadline: Sun, 31 Jul 2022 00:00:00 GMT
• Position: Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikeja


• Job Field Administration / Secretarial 
  

Location: Ikeja, Lagos

Job Description

• Welcome and greet guests


• Answer and direct incoming calls


• Inform guests of hotel rates and services


• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Confirm relevant guest information


• Verify guest's payment method


• Issue room keys and direct guests to their rooms


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, accurately post charges to guest rooms and house accounts


• Receive and transmit messages for guests


• Listen and respond to guest queries and requests both in-person and by phone


• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests


• Complete and maintain any incident reports, daily activity reports or other reports requested by management


• Close guest accounts and check guests out


• Review accounts and charges with guests during the check-out process


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area

Qualifications

• Minimum of a First Degree (BSc / HND)


• At least 2 years work experience.


• Guest/customer relations experience, preferably in a hospitality environment


• Strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies / Skills:

• A proactive approach to dealing with issues that may arise


• Highly organized, able to multitask and prioritize and work under pressure


• Numeracy skills


• Administrative skills


• Customer service orientation


• Attention to detail and accuracy


• Planning and organizing


• Professional appearance and attitude


• Effective verbal and written communication skills


• Ability to handle stress and stay calm under pressure


• Conflict resolution skills


• Decision making and judgment skills


• Team work


• Flexible regarding work schedules


• Ability to respond appropriately to diverse customers and guests.