• Application Deadline:
• Position: Head, Operations & Admin



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Yaba




• Job Field Administration / Secretarial  , Banking 
  
  

ROLE SUMMARY

• The Head of Operations is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions. The candidate should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. The Head of Operations is responsible for productivity and compliance of regulatory policies and guidelines.


• The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.

RESPONSIBILITIES

• Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.


• Funding and managing the MFB’s liquidity position to maximize earnings on surplus liquidity within specified risk limits.


• Managing relationships with target customers for funding products to maximize returns on investment opportunities opened to the bank.


• Coordinate the activities of the operations officers and cashiers.


• Lead general services & corporate affairs.


• Build public and community relationships.


• Enable a thriving work environment, building and leading a highly motivated and high-performance team


• Design business strategy with other members of the executive team.


• Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.


• Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.


• Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.


• Responsible for effectiveness and efficiency of the branches, team development, team morale.


• Design and implement microfinance code of conduct at the various levels in operations.


• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.


• Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.


• Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.


• Appraise the operational system in place and monitor the implementation of the company’s operation manuals, making appropriate recommendations regarding the need for change.


• Coordinate customer service operations and ensure customer retention.


• Oversee and manage the assets of MMFB.


• Provide strategic input and direction for the development of performance targets, including continuous monitoring to ensure achievement of set targets.


• Manage and maintain relationships with the CBN, other regulatory agencies and strategic stakeholders (internal and external).


• Initiate and support the development of a healthy internal culture that retains key employees and encourages their professional development.


• Any other duties and responsibilities which may be required from time to meet the objectives of MMFB.

QUALIFICATIONS, SKILLS & COMPETENCIES

• A degree in Banking, the Sciences/Engineering, Business Administration, Finance/Accounting, or any other related field.


• Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.


• Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).


• Excellent problem-solving skills; analytical and structured in his/her thinking.


• Strong leadership and relationship-building skills.


• Familiarity with all business functions including HR, Finance, Supply chain, IT, Regulatory and Compliance.


• Communication skills – verbal, non-verbal and written.


• Self-starter and very organized, with strong attention to detail.


• Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.


• A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.