• Application Deadline: Mon, 18 Nov 2024 00:00:00 GMT
• Position: Client Service Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• City Ikoyi




• Job Field Administration / Secretarial 
  
  

Responsibilities

• Client Interaction and Inquiry Management: Act as the primary point of contact for all clients and visitors, warmly welcoming them and managing initial inquiries.


• Provide accurate information regarding company services, ensuring all client needs and concerns are promptly addressed or directed to the appropriate department for resolution.


• Appointment Coordination and Schedule Management: Manage client appointments by coordinating schedules, confirming bookings, and preparing any necessary information in advance.


• Ensure that appointments run smoothly, minimizing wait times and maintaining a professional atmosphere that reflects the company’s high standards in security solutions.


• Communication and Client Satisfaction: Maintain clear and professional communication with clients through calls, emails, and in-person interactions.


• Follow up on client inquiries and feedback to guarantee high levels of client satisfaction, showing genuine interest in their needs and a commitment to positive service experiences.


• Lobby and Reception Area Management: Ensure that the front desk and reception areas are well-organized, clean, and welcoming at all times.


• Keep informational materials accessible and assist with any preparations required for meetings or client interactions in shared spaces.


• Documentation and Administrative Support: Keep detailed records of client inquiries, visits, and feedback to support continuous service improvements.


• Provide general administrative support as needed, including assisting with paperwork, data entry, and maintaining accurate visitor logs.


• Customer Service Standards: Uphold exceptional customer service standards by maintaining a professional demeanor, demonstrating patience, and exercising strong problem-solving abilities.


• Anticipate client needs and work proactively to ensure an outstanding client experience.

Requirements

• HND / Bachelor’s Degree in Business, Communications, or a related field that emphasizes strong communication and client relations.


• 1-3 years of professional experience in a customer service, front desk, or client-facing role, preferably within a technology or fast paced industry.

Skills and Attributes:

• Excellent verbal and written communication, able to convey information clearly and engage professionally with a wide range of clients.


• Friendly, approachable, and client-focused, committed to making each client feel valued and respected.


• Ability to handle multiple tasks simultaneously, including managing calls, coordinating appointments, and handling inquiries.


• Groomed and professionally dressed, upholding a polished image that represents the company’s high standards regardless of gender.


• A welcoming, open demeanor that helps clients feel comfortable; skilled in active listening to fully understand client needs and provide solutions or direction.


• Detail-oriented with a strong focus on organization and efficiency, able to keep the front desk and reception areas well-maintained.


• Maintain confidentiality regarding client information and demonstrate discretion in all communications.