• Application Deadline:
• Position: Customer Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Abuja




• Job Field Customer Care 
  
  

Responsibilities

• Making outbound calls to customers


• Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately


• Follow up with customers on complains resolution


• Document and record all in/outbound calls


• Prepare KYC reports for sales representative and follow with KYS progress report


• Update new account online via the customer card platform


• Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request


• Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet


• Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators


• Providing necessary customer’s document for litigation

Requirements

• First Degree (HND/B.Sc.) in any discipline


• Excellent verbal and written communications skills with attention to details


• The candidate must have at least 1– 2years relevant working experience


• Knowledge of MS Office (Excel, word and PowerPoint etc.)


• Ability to understand customer’s needs & resolve issues related to customer’s complaint


• Fluent in speaking of English & Yoruba.