Territory Sales Manager, Community Channel at Lumos

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
10584
Job Views
102

Job Description



Job Title: Territory Sales Manager, Community Channel



Location: Asaba, Delta


Job Description



  • The individual in this role would be responsible for LCD’s and LCP’s- attending to issues around IDU activation, NIBSS payment/ CRM downtime, escalating promptly and ensuring resolution.

  • We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure stakeholders loyalty.

  • He/she will manage Lumos Community Partners activation challenges.


Job Responsibilities



  • Responsible for trouble shooting, escalation and follow through resolutions of CRM/ NIBSS downtime

  • Interface between Lumos and community Partner for activation- First point of escalation

  • Motivate, nurture and mentor the LCP for performance.

  • Drive end-to-end acquisition processes

  • Ensure compliance of LCP to SLA

  • Identify sales opportunities within the territory and explore. Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers

  • Source and work customer referrals

  • Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed

  • Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options

  • Promote specific products as directed by upper management

  • Inform leads and customers of current promotions and discounts

  • Maintain positive business and customer relationships in the effort to extend customer lifetime value

  • Develop strategies for more effective sales, both individually and as part of a team.


Educational Qualifications & Functional / Technical Skills



  • First degree in any discipline

  • Excellent computer skills

  • Experience with CRM platform.


Relevant Experience:



  • 5 years of varied experience in Sales & Marketing in FMCG or Telecom

  • Relevant experience in Solar / Telecom industry is desirable

  • Previously managed defined territory with track records of achievement.

  • Other Requirements (Behavioral etc.):

  • Impeccable customer service skills

  • Excellent interpersonal communication skills, both verbal and written

  • Motivated, driven attitude

  • Sales-driven, results-driven, and target-driven attitude

  • Aptitude for persuasion and negotiation

  • Expert in time management

  • Organized work ethic

  • Proven track record in sales environment

  • Ability to meet and/or exceed monthly and quarterly sales quotas.


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