Job Description
Job Summary:
- The person would be responsible for delivering customer acquisition, retention and revenue targets for the Enterprise business (dedicated internet connectivity links, associated value -added services and products). The area of operation would comprise all Spectranet business locations.
Key responsibilities:
- Effective management of the Enterprise team, ensuring cold calling and funnel creation to meet the business goals
- Churn control by ensuring robust relationship with the existing customers and ensuring issues are resolved quickly and efficiently
- Formulation of quarterly/yearly business plans
- Develop robust relationship with other functions to ensure TATs for installation are met and post sales handholding of the customers is done effectively.
- Delivery of monthly/quarterly/yearly customer acquisition and revenue targets as per the business plan
- Periodic training of the team
Key attributes and Skills required:
- The candidate should have a total relevant work experience of 12-15years
- Should have worked in a Telecom company – Mobile / ISP – in 4G LTE and FTTx environment.
- Must have experience in Key account management, selling in a B2B environment
- Relationship building with the key decision makers
- Handling a team of more than 10 Key Account managers (KAMs)
- Demonstrable previous experience in Key Account Management within an ISP, Telecommunications or IT (communications related) Service Provider
- Proven track record of handling & negotiating orders in a B2Benvironment
Key Values and Soft Skills:
- Graduate / Post Graduate. Candidates with technical qualification (engineering diploma/graduate) would be preferred.
- Excellent communication skills, command over English language(both written and verbal), expertise and gravitas and should be able to meet and finalize deals with CXO level/HNW individuals
- Should have the ability to work in challenging environment and should have a Can Do attitude.
- Should have more than average proficiency in Excel, Power Point and Word
- High levels of integrity and business ethics
- A Go-getter attitude and should be able to work in a challenging environment