• Application Deadline: Sun, 29 Dec 2024 00:00:00 GMT
• Position: Hotel Reservation Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Victoria Island




• Job Field Human Resources / HR 
  
  

Job Description

• As a critical component of the hospitality industry, hotel reservation agents play a crucial role in ensuring that hotel guests have a positive experience.


• Typically, hotel reservation agents are responsible for managing customer inquiries, making reservations, and managing booking changes.

Responsibilities

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations


• Providing customers with information about the hotel’s accommodation options, rates, and amenities


• Processing reservations, cancellations, and modifications using reservation software


• Collecting and processing payments from guests


• Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met


• Updating and maintaining customer information in the reservation system


• Providing guests with directions and recommendations for local attractions and restaurants


• Interact with customers and handling complaints

Requirements and skills

• Work experience as a Front Desk Agent / reservations in an Hotel


• The Ideal candidate should hold an ND in hospitality or related discipline


• Experience with hotel reservations software is a must


• Customer service attitude


• Excellent communication and organizational skills


• Degree in hotel management is a plus


• Ability to resolve the clients' issues promptly


• Good data entry skills.