• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Summary:

Drop Innovations Limited is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As the first point of contact for our valued customers, you will play a vital role in ensuring exceptional service experiences. If you are a proactive problem solver with excellent communication skills and a passion for customer satisfaction, we would love to meet you!

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, and social media.


• Resolve customer complaints, providing accurate and timely solutions.


• Assist customers with booking rides, managing accounts, and navigating the app.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Collaborate with other departments to address and resolve issues.


• Keep records of customer interactions, transactions, comments, and complaints.


• Provide feedback to management on customer needs, concerns, and potential areas for service improvement.


• Follow up with customers to ensure their issues are resolved and they are satisfied with our services.


• Stay up to date on company services, policies, and features to provide accurate information.

Requirements:

• Bachelor’s Degree or equivalent in any field.


• 0-2 years of experience in customer service, sales, or a related field (entry-level applicants are encouraged to apply).


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict-resolution abilities.


• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM software is a plus.


• Ability to work effectively in a fast-paced environment.


• A positive attitude and a commitment to providing outstanding customer service.


• Must be available to work flexible hours, including weekends and holidays.

What We Offer:

• Competitive salary and performance-based incentives.


• Opportunities for growth and professional development.


• A collaborative and supportive work environment.


• Comprehensive training and onboarding program.