• Application Deadline:
• Position: Level 1 Data Center Operations Analyst



• Job Type Contract



• Qualification BA/BSc/HND , OND



• Experience 1 year



• Location Lagos




• Job Field Data, Business Analysis and AI 
  
  

Job Description

• We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.


• This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.


• The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.

Key Responsibilities

Monitoring and Incident Response:

• Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.


• Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.


• Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.


• Maintain an incident log and document resolution steps and status updates in the incident management system.

Operational Support and Maintenance:

• Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.


• Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.


• Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.


• Coordinate with various support teams to ensure optimal operational status of the data center.

Documentation and Reporting:

• Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.


• Generate regular reports on incident trends, performance metrics, and system availability.


• Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.

Compliance and Security:

• Ensure adherence to data center security protocols and compliance requirements.


• Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.


• Assist in enforcing policies related to physical and data security within the data center.

Qualifications

• Education: High School Diploma or equivalent; Associate’s degree or certification in IT, Networking, or a related field is preferred.


• Experience: 1+ years of experience in a data center or IT operations support role.


• Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.

Skills and Competencies:

Technical Skills:

• Familiarity with data center management tools and monitoring platforms.


• Basic troubleshooting skills for networking, hardware, and software.


• Understanding of incident management processes and ITIL concepts is a plus.

Soft Skills:

• Strong analytical and problem-solving skills.


• Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.


• Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.