• Application Deadline:
• Position: IT Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Lekki




• Job Field ICT / Computer 
  
  

Job Overview

• FoLiXx Hospitality is seeking a dedicated IT Service Manager to manage and support our technology infrastructure across all hospitality operations.


• The ideal candidate will ensure that our IT services meet the operational needs of our team and provide a seamless digital experience for guests.


• This role is critical for maintaining, optimizing, and troubleshooting IT systems that support daily operations, ensuring business continuity, and enhancing guest satisfaction.

Key Responsibilities

• Service Management: Ensure consistent, reliable IT service delivery across all hospitality systems, including guest Wi-Fi, property management systems (PMS), and point-of-sale (POS) systems.


• Incident Response: Act as the primary point of contact for IT-related issues, managing incidents promptly to minimize downtime for staff and guests.


• Performance Monitoring: Regularly review system performance, monitor for potential issues, and proactively address them to prevent service disruptions.


• Change & Release Management: Coordinate software updates, system upgrades, and other IT changes to minimize impact on daily operations and guest experience.


• User Support & Training: Provide technical support and training for staff to ensure they can use technology systems effectively, improving productivity and guest interactions.


• Documentation & Compliance: Maintain accurate records of IT assets, incidents, and service changes. Ensure compliance with company policies and hospitality industry standards for data security and guest privacy.


• Vendor Management: Collaborate with external vendors to ensure timely and effective support for IT hardware and software, maintaining an efficient inventory of IT assets.

Key Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field.


• Experience: Minimum of 3-5 years in IT service management, preferably in a hospitality, retail, or similar service-focused environment.


• Certification: ITIL certification or equivalent is a plus. Knowledge of hospitality IT systems like Opera (PMS) and MICROS (POS) is highly desirable.

Skills & Attributes

• Technical Proficiency: Strong understanding of network infrastructure, Wi-Fi management, and hospitality-specific IT systems.


• Problem-Solving: Excellent troubleshooting skills, with the ability to resolve issues quickly and maintain service quality.


• Communication: Clear and effective communication skills to work well with non-


• technical staff and ensure all team members are confident with IT systems.


• Customer-Focused: Demonstrated ability to prioritize service reliability and quality to enhance the guest experience.


• Project Management: Organized and able to handle multiple projects, from system upgrades to incident responses, in a fast-paced environment.