• Application Deadline:
• Position: Head of Technology Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The Head of Technology Operations will have responsibility for planning, coordinating, and directing all the Technology Team's daily activities as well as providing direction and solutions that will enhance the Technology Team's operations. This role will be responsible for leading a team of engineers in various teams across Back Office Support and Service Desk as well as enterprise application deployment.

What you'll get to do

• Create and implement IT policies and procedures that enables strong security and risk-management capabilities.


• In charge of business continuity and disaster recovery within the department with recommendation and implementation of new investments within the technology infrastructure.


• Explore new technologies and software as appropriate and, in conjunction with the Chief Technology Officer, overseeing the deployment and implementation of all IT Infrastructure ensuring high availability of all systems.


• Establishes operational and capital budgets to address the needs of various unit related IT department services, for example, systems, infrastructure, security, networks, and databases.


• Collaborate with development and security team, to ensure seamless integration and alignment of IT services projects and processes.


• Implement monitoring tools and processes to proactively identify and resolve IT infrastructure issues, optimize resource usage, and plan for future capacity needs.


• Oversee the delivery of IT services and support to end-users (internal/external), ensuring that IT incidents, problems, and service requests are handled efficiently and effectively.

To succeed in this role, we think you should have

• 5 years' experience in technology infrastructure, Network support and system administration with at least 3years' of experience using cloud services administration.


• Bachelor's degree in computer science or IT related field.


• Candidate must have practical knowledge of administering Windows, Linux, and Mac operating systems.


• Experience of technology operations management and the use of new technologies to improve cost effectiveness and performance.


• Experience of managing technology-enabled change projects.


• Experience of setting up and managing outsourced contracts for delivery and development of technology solutions and services.


• Experience in Managing cloud infrastructure AWS/AZURE.


• Experience in deploying infrastructure as code.

Required knowledge, skills, and abilities.

• Strong focus on the customer (whether internal or external)


• Flexible, adaptable, and resilient


• Collaborative


• Entrepreneurial and outcome-oriented


• Work well in a fast-paced environment.


• Invest in your own wellbeing and that of colleagues.


• Demonstrable commitment to equality, diversity, and inclusion


• Demonstrable commitment to using technology, data, and insights to monitor progress and improve.


• Demonstrable commitment to maximizing resources and driving efficiency.