• Application Deadline: Mon, 25 Nov 2024 00:00:00 GMT
• Position: Product Manager, Current and Domiciliary Products



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Banking  , Sales / Marketing / Retail / Business Development 
  
  

DUTIES & RESPONSIBILITIES

• Managing day-to-day portfolio activities, analyzing sales methods and costs, facilitating project reviews and analyzing key performance indicators.


• Managing current and domiciliary account variants which involves constantly evaluating the effectiveness of the product, design contest/initiatives/value build up in existing accounts and make necessary changes in the product depending on the market requirement.


• Support Branches, SBUs, Sales and Channels by providing product clarifications whenever inquiries are made.


• Support low performing Strategic Business Units in resolving their issues and providing product solutions thereby bringing them up the curve.


• Knowledge Management – Designing and update of Frequently Asked Questions (FAQs) and uploading the same on the portal to assist business units.


• Delivering training to our internal customers (Branch/Sales/Channel to meet the needs of the customer and thereby increased balances.


• Work with Treasury Department on the interest rates for domiciliary accounts to ensure our rates are highly competitive


• Design value proposition for individual segments such as mass market, affluent and HNI customers to ensure increased product intake and liability growth.


• Develops and monitors specific marketing campaigns (working with other relevant teams) to leverage market opportunities to ensure growth of low-cost current and domiciliary liability portfolio


• Drive and implements Bank-wide strategies to ensure product uptake, increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)


• Leverage on partnerships and marketing campaigns to drive customer loyalty to achieve customer retention and on current and domiciliary portfolio growth


• Drive product development and management of current and domiciliary products to achieve product optimization and Profit generation.


• Cost control management and income maximization on current and domiciliary products to drive revenue generation


• Ensure resource planning and coordination for proper and timely job execution 


• Ensure external and internal resource management to ensure expenditure is in line with the business plan.


• Mine and pool customer data to track behaviors and design new initiatives for engagement 


• Engage EDMTA and M&CC for Online marketing to enhance customer acquisition.


• Data mining and interpretation for business development.


• Responsible and accountable for risk management of the business.


• Work with the SBUs to identify new markets that present opportunities for Business.


• Consistently review the existing Products (Weekly, Monthly, Quarterly and Annually).


• Attend and make presentations at various SBUs monthly/quarterly performance review sessions. 


• Timely preparation and dissemination of performance report, research and analytics.


• Preparation of Business requirement documents for new initiatives on existing and new product development.


• Ensure the profitability of existing and new products. 


• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions. 


• Oversee Consumer Products life cycle, from inception to launch, to evaluation and refinement. 


• Develop & implement strategies for the effective monitoring/tracking of Products.


• Work closely with M&CC, SBU and other stakeholders to ensure the products are highly visible to both internal and external customers.

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.

Experience

• Minimum experience: 2 years of general banking experience.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Extensive knowledge of competitor products and their application


• Banking structure, policies and procedures.


• Core Business Processes


• Data Gathering and Analysis


• Regulatory Compliance


• Project Management -Agile Methodology 


• Banking Operations


• Extensive knowledge of FirstBank’s services/products


• Relationship management

Skill/Competencies

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs


• Interpersonal skills


• IT and Computer appreciation


• Communications skills (written and oral)


• Selling and marketing skills


• Must be self-solution driven, proactive and have acceptable knowledge of the business environment


• Attention to details 


• Reasoning and Analytical Skill.


• Performance Measurement & Assessment Skill


• Supervisory Skills