• Application Deadline: Mon, 25 Nov 2024 00:00:00 GMT
• Position: Product Manager, Wallet Acquisition



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Banking  , Product Management 
  
  

DUTIES & RESPONSIBILITIES

• Ensures implementation of Wallet acquisition strategies to meet defined targets. 


• Manages assigned channels of Wallet acquisition to ensure target achievement by the Business Units.


• Generates ideas to develop products and channels for Wallet acquisition.


• Analyses performances along Wallet activations to generate insights for decision-making


• Presents daily, weekly, monthly and quarterly performance reports across Wallet activation Channels to track target achievement.


• Relates with field sales officers to resolve/escalate issues so set targets are achieved.


• Ensures prompt resolution of issues/enquiries to satisfy internal customers to ensure the Bank is Top 3 in customer service. 


• Maintains security of information in line with the principles and policies in the Information Security Handbook. 


• Mine and pool customer data to track behaviors and design strategies for engagement. 


• Online marketing and customer acquisition.


• Data mining and interpretation for business development.


• Responsible and accountable for risk management of his/her business. 


• Work with the BUs to identify new markets that present opportunities for business.


• Consistently review the existing Products/Channels (monthly, Quarterly and Annually).


• Attend and make presentations at various SBUs monthly/quarterly performance review sessions. 


• Be a part of the technical implementation of products and channels by contributing to design, participation at UATs and Pilot Testing Exercises.


• Design Business Requirement Documents for implementations.


• Increase value derived from customer by devising strategies and processes that encourage upwards migration across Firstmonie Wallet Tiers.


• Carry out other responsibilities as assigned by the Head, Personal Banking. 


• Develop & implement strategies for the effective monitoring/tracking of Products.


• Work closely with M&CC, BU and other stakeholders to ensure FirstBank’s Consumer 


• products are highly visible in the market. 


• Coordination of market storms and other marketing drives to acquire new accounts.


• Initiate promotional activities/schemes in conjunction with reputable auto & equipment 


• vendors that are aimed at selling these products in a smart and creative manner. 


• Serve as a contact person for resolution of acquisition channel issues/challenges.

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. 


• Higher degrees /MBA/professional certifications compulsory

Experience

• Minimum experience: 2 years of general banking experience.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Extensive knowledge of competitor products and their application


• Banking structure, policies and procedures.


• Core Business Processes


• Data Gathering and Analysis


• Regulatory Compliance


• Project Management -Agile Methodology 


• Banking Operations


• Extensive knowledge of FirstBank’s services/products


• Relationship management with Field force

Skill/Competencies

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs


• Interpersonal skills


• IT and Computer appreciation


• Communications skills (written and oral)


• Selling and marketing skills


• Must be self-solution driven, proactive and have acceptable knowledge of the business environment


• Attention to details 


• Reasoning and Analytical Skill.