Brief customers and guests about the hotel’s facilities and its overall business
Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
Manage/direct all advertising, public relations and promotional
Actively participates in sales presentations, property tours and customer meetings
Manages performance issues that arise within the Sales and Reservations teams
Effectively communicates with other departments
Conducts a daily briefing with department on current key activities
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.