Computer Operator at Eden Solutions and Resources

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
106377
Job Views
98

Job Description






Job Summary




  • The Computer Operator is responsible for operating and maintaining the organization's computer systems, performing regular maintenance, troubleshooting errors, and ensuring that systems are functioning optimally.

  • This role involves monitoring network and server performance, maintaining records, and assisting users with technical issues.



Key Responsibilities

System Monitoring and Maintenance:




  • Monitor computer systems, servers, and networks for errors or performance issues.

  • Ensure backup processes are completed and maintain the integrity of data backups.

  • Perform regular system checks and routine maintenance to prevent downtime.



Troubleshooting and Issue Resolution:




  • Diagnose and resolve technical issues related to computer hardware, software, and network systems.

  • Work closely with the IT team to resolve more complex problems and escalate when necessary.

  • Log all issues, track their status, and update management on progress.



User Support:




  • Provide basic technical support to end-users for computer system access, software applications, and hardware.

  • Assist in setting up computers and peripheral equipment for new employees and office changes.

  • Educate users on best practices to avoid technical issues.



Documentation and Reporting:




  • Maintain detailed records of system performance, incidents, and downtime.

  • Document operational processes and create reports for management.

  • Update software and hardware inventory as part of routine audits.



Data Management and Security:




  • Monitor data center security and ensure data protection protocols are adhered to.

  • Manage and maintain data storage and archiving processes in line with data retention policies.

  • Implement and support data recovery procedures.



Qualifications




  • High School Diploma or equivalent; additional certifications in IT or computer science are a plus.

  • Proven experience as a Computer Operator or in a similar technical role.

  • Familiarity with various operating systems, network monitoring tools, and basic troubleshooting techniques.



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