• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

Customer Support:

• Answer customer inquiries via phone, email, chat, or in-person.


• Provide accurate, valid, and complete information by following company procedures.


• Resolve customer issues in a timely and efficient manner, escalating complex cases to supervisors when needed.

Issue Resolution:

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.


• Troubleshoot customer issues with a problem-solving approach.


• Log all interactions, actions taken, and outcomes for future reference and quality assurance.

Customer Satisfaction:

• Build sustainable relationships of trust with customers through open and interactive communication.


• Identify customer needs and offer relevant products or services.


• Gather customer feedback and relay insights to the team to improve service delivery.

Product/Service Knowledge:

• Maintain a thorough understanding of the company’s products and services.


• Stay updated on company policies, promotions, and procedures to provide accurate information to customers.

Documentation and Reporting:

• Accurately record customer interactions in the customer service database.


• Generate reports and summaries for management review.


• Assist with quality assurance by documenting trends and recurring issues.

Requirements

• Education: High school diploma or equivalent


• Skills: Excellent communication skills, active listening, problem-solving ability, patience, and empathy.


• Technical Proficiency: Basic computer skills and familiarity with customer service software or CRM systems.

Key Attributes:

• Positive attitude and a customer-first mindset.


• Ability to remain calm under pressure.


• Detail-oriented with strong organizational skills.