• Application Deadline:
• Position: Engineer, Field Service



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Purpose

Work with site vendors/ contractors to ensure sites and infrastructure on sites are maintained and operated efficiently. 

Role Responsibilities

• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 


• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 


• Complete physical inspections across sites in assigned cluster within specified timelines. 


• Support community liaison activities. 


• Take ownership of all planned work activities across assigned sites. 


• Recommend new processes where needed to improve quality and/ or on-time delivery. 


• Receive diesel supply from vendors and sign off on waybill and site logbook. 


• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 


• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 


• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 


• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 


• Validate snag fixing and provide feedback as appropriate. 


• Identify the need for non-routine maintenance work and provide detailed information on site status. 


• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 


• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 


• Identify the need for asset replacement on site and present business case for the request. 


• Escalate all site access/ restriction issues and theft cases as appropriate. 


• Perform integrated site audit on allocated sites. 


• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 


• Sign off Job Completion Certificate (JCC). 


• Report Preliminary Acceptance Testing (PAT) status daily. 


• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 


• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 


• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 


• Perform daily supervision of contractors’/ vendors’ O&M activities across sites, ensuring Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), due dates, and specifications are strictly adhered to. 


• Conduct spot-check inspections and job completion assessments. Supervise end-to-end maintenance schedule and quality assurance. 


• Complete physical inspections across sites in assigned cluster within specified timelines. 


• Support community liaison activities. 


• Take ownership of all planned work activities across assigned sites. 


• Recommend new processes where needed to improve quality and/ or on-time delivery. 


• Receive diesel supply from vendors and sign off on waybill and site logbook. 


• Ensure diesel supply to sites is adequate for every cycle. Alert assigned Field Operations Team Leader and/ or Regional Technical Operations Manager on diesel levels/ shortfalls. 


• Ensure diesel waybills are delivered to the regional office within stipulated timeframe. 


• Visit vendor warehouses at the beginning of every cycle to ensure availability of PPM materials. 


• Check daily PPM activities in line with validation plan, using approved checklist. Also, use PPM Live to carry out spot checks and provide feedback to the regional Maintenance Planning Specialist. 


• Validate snag fixing and provide feedback as appropriate. 


• Identify the need for non-routine maintenance work and provide detailed information on site status. 


• Follow up on non-routine maintenance work being carried out and ensure compliance with quality and schedule. 


• Coordinate all site cut-over activities and escalate all RMS and solar solution issues across sites. 


• Identify the need for asset replacement on site and present business case for the request. 


• Escalate all site access/ restriction issues and theft cases as appropriate. 


• Perform integrated site audit on allocated sites. 


• Fill an Asset Tracking Document (ATD) per decommissioned asset highlighting count and status of assets. Obtain vendor sign-off and forward physical copy of ATD to assigned Field Operations Team Leader and/ or Regional Technical Operations Manager. 


• Sign off Job Completion Certificate (JCC). 


• Report Preliminary Acceptance Testing (PAT) status daily. 


• Escalate issues on site post-takeover to the Field Operations Team Leader and/ or Regional Technical Operations Manager. 


• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 


• Prepare and submit reports to the Field Operations Team Leader and/ or Regional Technical Operations Manager on all matters pertaining to job area. 


• Manage relationships with partners/vendors. 


• Perform other tasks and duties as assigned by Field Operations Team Leader. 

Job Specific Competencies

• Engineering Management 


• Logistics Management 


• Project Management 


• Site/ Infrastructure Audit 


• PPM/ Corrective Maintenance 


• Network Operations Management 

Qualifications

• Bachelor’s degree in Telecommunications Engineering or related discipline. 


• +4 years’ relevant experience in telecoms O&M