• Application Deadline: Sat, 30 Nov 2024 00:00:00 GMT
• Position: Ticketing Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Travels & Tours 
  
  

JOB DESCRIPTION

• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.


• Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.


• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.


• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.


• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.


• Processing payments: Collecting payments from customers and issuing tickets and receipts.


• Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.


• Maintaining records: Keeping accurate records of bookings, payments, and customer information.


• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.


• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.