• Application Deadline: Thu, 21 Nov 2024 00:00:00 GMT
• Position: Spa Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Main Function    

• The Spa Manager is responsible for the overall operation of the medical spa, ensuring that staff are well-managed, clients are satisfied, and the business is financially successful. This role combines leadership with business management, ensuring the spa runs efficiently while maintaining high-quality standards.    

Role Responsibilities     

• Operations Management: Oversee daily operations, ensuring a smooth workflow for both the medical and aesthetic teams. Monitor staff schedules, client bookings, and the availability of equipment and products.


• HOCATT Management: Properly manage and oversee the staff offering HOCATT service. 


• HBOT Management: Ensure proper staff training, oversee the implementation of safety protocols, and manage the equipment maintenance schedule of the HBOT Machine.


• Staff Management: Hire, train, and supervise spa staff, fostering a positive work environment and ensuring team members adhere to spa policies and standards.


• Customer Service Excellence: Ensure every client has a positive experience, addressing complaints or concerns promptly, and implementing feedback to improve services.


• Financial Oversight: Monitor the spa’s financial performance, managing budgets, revenue streams, and expenses. Identify opportunities for upselling services or retail products to boost profitability.


• Marketing Collaboration: Work closely with the marketing team to develop promotions, loyalty programs, and advertising strategies that drive business growth.


• Compliance & Safety: Ensure all staff follow medical protocols, safety regulations, and health standards. Regularly update procedures in compliance with industry regulations.


• Inventory & Supply Management: Oversee inventory, ordering products, and ensuring that the spa is always fully stocked with necessary supplies.

Experience/Qualification    

• Bachelor’s degree in Business, Hospitality Management, or a related field.


• 5+ years of experience managing a spa, clinic, or wellness center.


• Knowledge of spa software and scheduling systems.


• Familiarity with the use of HOCATT machine to ensure proper staff training and equipment maintenance.

Competencies/Skills    

• Leadership: Strong managerial and leadership skills, able to motivate a diverse team and foster a collaborative environment.


• Business Acumen: Ability to manage financials, analyze profit margins, and make data-driven business decisions.


• Problem-Solving: Skilled at resolving operational issues and client concerns effectively and diplomatically.


• Time Management: Ability to juggle multiple tasks, from staff management to customer service, while maintaining operational efficiency.


• Client Focus: Dedicated to providing a high-end, luxurious experience for all clients, with a commitment to continuous improvement.

Behavioural Qualities/Other Competences    

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure


• Proactive identification and elimination of inefficiencies 


• Attention to detail 


• Experience in working with high-profile clientele 


• Strong work ethics and reliability