• Application Deadline: Fri, 29 Nov 2024 00:00:00 GMT
• Position: E-commerce Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities

• Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly


• Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges


• Product Information: Provide accurate product information and recommendations and address product-related inquiries


• Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams


• Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements

•  3 + year of customer service experience (e-commerce and retail preferred)


• Excellent communication, problem-solving, and analytical skills


• Familiarity with e-commerce platforms, pricepally, mano and CRM software


• Ability to work in a fast-paced environment


• Bachelor's degree in business, Marketing, or related field

Desirable Skills:

• Knowledge of online payment and shipping processes


• Social media management skills.

What We Offer

• Competitive salary and benefits package


• Opportunities for professional growth and development


• Dynamic and supportive work environment.