E-commerce Coordinator at Mopheth Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
107109
Job Views
60

Job Description






Job Summary




  • We're seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations.

  • The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.



Key Responsibilities




  • Order Management: Process and fulfil orders efficiently and resolve order discrepancies and customer complaints

  • Inventory Management: Monitor and update product inventory levels and coordinate with suppliers for restocking

  • Product Management: Create and maintain accurate product listings and optimize product images and descriptions.

  • Customer Service: Respond to customer inquiries via phone, email, chat and resolve customer issues promptly

  • Marketing and Promotions: Assist in planning and executing online promotions and coordinate social media content

  • Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement

  • Website Maintenance: Ensure website updates and maintenance, and troubleshoot technical issues



Requirements




  • Bachelor's Degree in Business, Marketing, or related field

  • 2+ years of e-commerce experience

  • Excellent communication, problem-solving, and analytical skills

  • Proficient in e-commerce platforms (e.g., Shopify, Magento)

  • Familiarity with payment gateways and shipping integrations.



Desirable Skills:




  • Experience with social media management tools

  • Graphic design skills

  • Familiarity with email marketing software.



What We Offer




  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • Dynamic and supportive work environment.



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