• Application Deadline: Fri, 29 Nov 2024 00:00:00 GMT
• Position: E-commerce Coordinator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Media / Advertising / Branding 
  
  

Job Summary

• We're seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations.


• The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.

Key Responsibilities

• Order Management: Process and fulfil orders efficiently and resolve order discrepancies and customer complaints


• Inventory Management: Monitor and update product inventory levels and coordinate with suppliers for restocking


• Product Management: Create and maintain accurate product listings and optimize product images and descriptions.


• Customer Service: Respond to customer inquiries via phone, email, chat and resolve customer issues promptly


• Marketing and Promotions: Assist in planning and executing online promotions and coordinate social media content


• Analytics and Reporting: Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement


• Website Maintenance: Ensure website updates and maintenance, and troubleshoot technical issues

Requirements

• Bachelor's Degree in Business, Marketing, or related field


• 2+ years of e-commerce experience


• Excellent communication, problem-solving, and analytical skills


• Proficient in e-commerce platforms (e.g., Shopify, Magento)


• Familiarity with payment gateways and shipping integrations.

Desirable Skills:

• Experience with social media management tools


• Graphic design skills


• Familiarity with email marketing software.

What We Offer

• Competitive salary and benefits package


• Opportunities for professional growth and development


• Dynamic and supportive work environment.