• Application Deadline: Sun, 31 Jul 2022 00:00:00 GMT
• Position: Service Measurement and Improvement


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Human Resources / HR 
  

Responsibilities

• Design, develop and implement strategies and initiatives geared towards promoting an inclusive culture of quality service across the businesses of the company


• Design and create service measurement processes for use across the company


• Promote service quality solutions using both internal and external customer interactions across various touch points to optimize customer experience


• Monitor and measure all touch points and recommend corrective / preventive actions to close identified gaps from the touch points


• Design and develop metrics that will support the company’s desired service culture


• Carry out periodic customer satisfaction and service quality index surveys for internal and external customers and recommend improvement strategies based on identified gaps


• Assist in monitoring and compiling performance reports on service measurement and improvement initiatives across all of the company’s businesses


• Ensure stakeholder engagement on identified service challenges (i.e feedback from measurement reports and inspection of tools and premises)


• Assist in undertaking, assessment and implementation of best practices across the company’s businesses to drive continuous service improvement


• Develop service measurement matrix to capture critical service parameters across the compan