• Application Deadline:
• Position: Client Services Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

In this role, as a Client Services Representative, you will be the primary point of contact for customers throughout the picture framing process. You will provide exceptional customer service, manage customer inquiries, and ensure a seamless experience from initial consultation to final delivery. 

Responsibilities and Duties

• Generate sales leads from other channels


• Delivering a comprehensive service to enquiring customers


• Channeling customer enquiries to appropriate team


• Manage large amounts of incoming calls, messages & customer requests.


• Manage the day-to-day requests of customers and evaluate the performance;


• Work with other team members on customer engagement on company’s social media accounts.


• Keeping a record of customer interaction and details of actions taken in CRM solution


• Generating sales leads from social media engagement and building sustainable relationships where necessary.


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.


• Prepare product or service reports by collecting and analyzing customer information that would assist in production planning:


• Preparing monthly reports on sales activities, Customer engagements and Sales lead converted to actual sales


• Contribute to team effort by accomplishing related results as needed.

Qualifications/Requirements

• Bachelor’s degree or HND from a top tier institution


• Experience in administration, customer service management.


• Critical thinker and problem-solving skills


• Good time-management skills


• Team player with great interpersonal and communication skills


• Ability to build consensus and relationships among managers, partners, and employees.


• Excellent problem-solving and decision-making skills


• Effective communication and interpersonal skills


• Ability to manage and prioritize multiple tasks simultaneously


• Strong work ethic and commitment to quality


• Ability to work independently and as part of a team


• Excellent organizational skills and time management


• Proficiency in Microsoft Office Suite and Google Sheets.