• Application Deadline: Mon, 25 Nov 2024 00:00:00 GMT
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  
  

Job  Description

• This role is ideal for individuals with a growth mindset, eager to enhance their skills in service delivery, marketing, task management, and hospitality.

Key Responsibilities

• Reception and Visitor Management


• Welcome and professionally attend to all visitors, walk-in clients, and vendors.


• Handle initial inquiries by providing general information about the company’s products and services.


• Direct visitors to the appropriate departments by liaising with relevant staff based on their interests.


• Sales Support and Lead Engagement


• Market products and services to walk-in clients, maintaining engagement until specific interests are clarified.


• Conduct cold calls to potential clients as assigned, ensuring follow-ups on inquiries.


• Record and report lead information and inquiries to the Customer Service Representative (CS Rep).


• Task Management and Reporting


• Perform tasks assigned by the CS Rep, including lead follow-up calls, email responses, and handling basic inquiries.


• Log reports of completed tasks, inquiries, and calls, providing updates to the CS Rep and HR.


• Maintain organized records of client interactions to ensure seamless handovers to relevant departments.


• Customer Service Assistance


• Assist the CS Rep in managing client complaints by forwarding issues and following up as needed.


• Act as a backup for the CS Rep by managing initial email or call responses when unavailable.

Administrative Duties

• Maintain a clean and welcoming reception area for clients and visitors.


• Handle general administrative tasks such as managing mail, documenting visitor logs, and organizing client information.

Job Requirements

• Education Level: ND, HND, or BSc in a relevant field


• Experience: 1 - 3 years in a similar role


• Age Range: 23 to 30 years.

Skills:

• Fluent and excellent communication abilities


• A proactive, customer-focused approach


• Strong multitasking capacity.