• Application Deadline: Wed, 4 Dec 2024 00:00:00 GMT
• Position: Restaurants Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ijora




• Job Field Hospitality / Hotel / Restaurant 
  
  

Duties

• Oversee the general activities of all three (3) restaurant outlets i.e. coordinate all activities from quality production, sales, employee, restaurant ambience, cleanliness to hygiene.


• Monitoring daily sales and reporting across the outlets and ensuring Shift Managers execute their deliverables diligently.


• Implementing policies and processes, and ensuring compliance of same; includingfood and safety regulations


• Provide Staff with development training to maximize their skills by preparing training calendar and coordinating required trainings for both the front office and production Staff


• Resolve customer’s complaint professionally upon escalation


• Develop plans and tactics to continuously achieve and exceed daily sales target across the outlets.


• Ensure products are delivered by kitchen staff according to items ordered and company's standard


• Develop and implement methods of improving customer’s satisfaction through excellent service


• Conduct frequent checks on the production floor, inventory and front office to ensure all Staff are in compliance with regulations.


• Manage disciplinary issues and escalate to the Human Resources department as appropriate.


• Strategize on reducing wastages and cost of production


• Keep abreast of local competition and develop plans to retain customers such as handling marketing strategies and creative promotions


• Manage the implementation of local sales building programmes

Requirements

• B.Sc in Marketing / Hospitality / Business Administration or related fields.


• Must have a minimum of 5 years experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures


• Outstanding leadership skills and ability to manage disciplinary issues


• Communication and comprehensive skill is important for this role


• Ability to deescalate tense situations with customers


• Ability to delegate and follow through


• Knowledge of Microsoft Excel, and experience using-class software would be an added advantage.


• Must be flexible in terms of coordinating three (3) restaurant outlets.