• Application Deadline:
• Position: System Support Engineer (IT)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Kogi




• Job Field ICT / Computer 
  
  

Job Summary

Provide hands-on technical support on all IT-related issues to end users.

Key Duties and Responsibilities

• Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.


• Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.


• Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.


• Communicate resolution of faults to end-user/ fault/request initiator.


• Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.


• Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.


• Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback


• Administer internal customer satisfaction surveys.


• Keep abreast with new end user technologies and apply knowledge to DCP.


• Manage user accounts, passwords and permissions.


• Prepare and submit periodic management reports to the Plant IT Coordinator.

Requirements

Education and Work Experience

• Bachelor's degree in Computer Science, Information Technology or a related discipline


• Experience in IT-related activities is an advantage


• Years of experience, 1-3

Skills and Competencies

• Proven work experience as a technical support engineer.


• Knowledge of web services, and IP-based protocols.


• Knowledge of computer hardware and networking systems.


• Good time management skills.


• Good interpersonal skills.


• Ability to troubleshoot complex hardware and software issues.


• Excellent written and verbal communication skills.


• Ability to think critically