• Application Deadline: Fri, 6 Dec 2024 00:00:00 GMT
• Position: Customer Service Advisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• A Customer Service Advisor, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Meet personal/customer service teamsales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines, and policies.


• Take the extra mile to engage customers.

Person Specifications / Requirements

• Bachelor’s Degree in Business Administration, Marketing, or any other business-related field.


• Proven customer support experience or experience as a Client Service Representative.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.