• Application Deadline: Tue, 12 Jul 2022 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience None


• Location Cross River


• Job Field Customer Care 
  

The Vacancy exists at our CALABAR Terminal (Etta Agbor road).

Candidates resident in Calabar are preferred.

Cadre: Entry Level

Job Requirements:

• BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Job Description:       

• Make or update travel reservation(s) for walk in guest using the online booking system.


• Create and maintain Guests/ reservation records.


• Resolve service matters in-person or virtually.


• Forward booking/traveling reschedule requests to the concerned unit.


• Announce arrival and departure information using the public address system.


• Assist with Guests’ luggage check in.


• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).


• Adhere to all company policies and promote brand Goodwill.


• Promote/ Cross sell the GIGM online booking app and other Company products & services.


• Assist Guests that require special assistance to board or depart conveyance.