Job Description
Description
- The Billing and Collection Officer is responsible for managing the billing process, ensuring accurate invoicing, and overseeing the collection of payments to maintain a healthy cash flow. This role involves communication with clients, resolving billing discrepancies, and ensuring timely payments in compliance with company policies.
Key Responsibilities
Billing Management:
- Prepare, issue, and distribute invoices to clients accurately and on time.
- Verify billing information and ensure compliance with agreements or contracts.
- Maintain records of invoices, payments, and transactions.
Collection Activities:
- Follow up with clients on overdue payments via email, phone, or other communication channels.
- Negotiate payment plans or resolve disputes in a professional manner.
- Monitor accounts receivable to identify late payments and take appropriate action.
Reporting:
- Generate reports on billing status, collections performance, and outstanding debts.
- Provide regular updates to management on key metrics such as DSO (Days Sales Outstanding).
Customer Relations:
- Address client inquiries or concerns regarding billing promptly.
- Maintain positive relationships with customers to facilitate timely payments.
Compliance and Audits:
- Ensure compliance with company policies, contractual obligations, and financial regulations.
- Support audits by providing necessary documentation and explanations.
Qualifications
Experience:
- 2+ years of experience in billing, collections, or accounts receivable roles.
Skills:
- Proficiency in accounting software and MS Office Suite (especially Excel).
- Strong numerical and analytical skills.
- Excellent communication and negotiation skills.
- Attention to detail and organizational abilities.