• Application Deadline:
• Position: E-Commerce Operations Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

• We are seeking a highly skilled and results-oriented Ecommerce Operations Lead to join their team.


• The Ecommerce Operations Lead will be responsible for the day-to-day management and optimization of our ecommerce operations.


• This role requires a strategic thinker with a strong operational focus to drive online sales growth and customer satisfaction.

General Responsibilities

• Oversee the entire ecommerce operations lifecycle, including order processing, fulfilment, shipping, and returns.


• Develop and implement strategies to improve website performance, conversion rates, and customer experience.


• Manage inventory levels and optimize stock allocation across multiple channels.


• Collaborate with marketing and sales teams to develop and execute effective ecommerce campaigns.


• Analyze ecommerce data to identify trends, opportunities, and areas for improvement.


• Manage relationships with third-party logistics providers and ecommerce platforms.


• Ensure compliance with all relevant ecommerce regulations and policies.

Core Responsibilities:

• Efficient Order Execution: Coordinate end-to-end order fulfilment, optimizing logistics for timely delivery and high service standards.


• Data Analytics Utilization: Leverage data analytics tools to track performance, identify trends, and inform operational decisions.


• Operational Efficiency Analysis: Analyse operational data to optimize processes, reduce costs, and enhance overall efficiency.


• Platform Management: Ensure seamless platform operation, maintenance, and optimization for enhanced user experience and sales.


• Inventory Management: Oversee inventory levels, allocation, and forecasting to prevent stockouts and overstocks.


• Customer Experience: Drive improvements in customer satisfaction through efficient order processing, timely shipping, and effective returns management.


• Shopify and Odoo Management: Oversee platform management, order processing, and customer account management on Shopify and Odoo.


• 3PL Relationship Management: Manage relationships with third-party logistics providers to optimize fulfilment operations.

Requirements and Qualifications

• Bachelor's Degree in Business, Supply Chain Management, or a related field.


• Minimum of 5 years of experience in ecommerce operations management.


• Proven track record of driving ecommerce growth and profitability.


• Strong analytical skills with a data-driven approach to problem-solving.


• Experience with ecommerce platforms (e.g., Shopify, Odoo, Magento, WooCommerce).


• Excellent project management and organizational skills.


• Strong leadership and communication skills.


• Ability to thrive in a fast-paced, dynamic environment.

Strong Advantage with:

• Experience in ecommerce (fashion) and retail environment.


• Proficiency in developing web applications with HTML, CSS, HTL, and JavaScript