• Application Deadline: Mon, 25 Nov 2024 00:00:00 GMT
• Position: Hotel Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 10 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Our client, a distinguished 4-star hotel in Abuja, seeks to appoint an experienced Hotel Operations Manager.

*Core Responsibilities:*

• Oversee daily hotel operations, maximizing financial performance and guest satisfaction.


• Ensure compliance with Standard Operating Procedures (S.O.P.s) across all departments through regular operational checks.


• Utilize interpersonal skills to lead staff and make informed financial decisions to achieve profit and revenue objectives.


• Monitor monthly financial forecasts for rooms, food, and beverage services.


• Coordinate all hotel departments to ensure seamless operations.


• Address and resolve guest complaints promptly.


• Undertake additional responsibilities as assigned by the General Manager

*Food and Beverage Management:*

• Assist the Food and Beverage Manager in overseeing operations and service planning.


• Conduct inspections of food and beverage stock to maintain quality.

*Front Office Operations:*

• Create staff rosters and ensure follow-up on guest inquiries.


• Foster a positive work environment and monitor service quality.


• Personally attend to VIP guests, ensuring personalized service.

*Housekeeping Oversight:*

• Supervise housekeeping to ensure compliance with service standards.


• Inspect rooms and collaborate with the housekeeping manager for readiness before check-in.

*Note*

Applicants must reside within the Central Business District, Lugbe, or the Airport Road areas of Abuja.