Job Description
Job Summary:
- Responsible for ensuring smooth administrative operations and efficient order fulfillment processes, including managing office support, warehouse operations, and customer service.
RESPONSIBILITIES
Administrative Support
- Organize and schedule appointments, such as team meetings, e.t.c
- Plan and document meeting minutes and follow-ups.
- Write and distribute official correspondence, including memos, letters, and reports.
- Develop and maintain office management policies, procedures, and documentation.
- Order and manage office supplies
- Act as a point of contact for internal and external clients, providing general support.
- Submit and reconcile expense reports.
- Liaise with the Managing Director, HR Team, and departmental managers to handle queries.
Order Fulfillment and Warehouse Operations
- Process sales orders from entry to invoicing, ensuring accuracy and efficiency.
- Liaise with internal and external stakeholders to resolve order fulfillment issues.
- Prepare delivery documentation, coordinate logistics, and ensure timely shipments.
- Maintain stock control and requisite records for all products.
- Organize and optimize warehouse space in line with company standards, including 5S safety protocols.
- Archive orders, documentation, and communications accurately.
- Handle return orders and escalate unresolved issues to the Line Manager.
- Prepare and update monthly reports, contributing to data accuracy.
- Direct daily warehouse activities, including receiving, offloading, sanitation, and inventory control.
- Contribute to continuous improvement in warehousing and fulfillment processes.
- Participate in projects or workgroups as assigned.
REQUIRED QUALIFICATIONS
- Minimum of a Bachelor’s Degree or OND in any discipline.
SKILLS AND EXPERIENCE REQUIRED
- 0-1 year of experience in administrative or warehouse roles. - NYSC preferably.
- Proficiency in Microsoft Office tools (Word, Excel)
- Strong organizational, analytical, and negotiation skills.
- High level of attention to detail with accurate data entry.
- Strong communication skills, both written and oral.
- Ability to manage multiple tasks with a structured approach.
- Team player with a service-oriented mindset and a strong sense of ownership.