Job Description
Job Summary:
- The Admin Manager - Cleaning Operations oversees the daily cleaning operations within the company, ensuring a clean, safe, and well-maintained work environment. This role involves managing cleaning staff, coordinating schedules, ensuring compliance with health and safety regulations, and optimizing cleaning processes for efficiency and cost-effectiveness.
Key Responsibilities:
- Cleaning Operations Management
- Oversee all cleaning operations across company facilities (offices, restrooms, common areas, etc.).
- Ensure cleanliness standards are consistently met across the entire premises.
- Develop and implement cleaning schedules to maintain a clean and hygienic work environment.
- Coordinate with cleaning service providers or internal teams for daily operations.
- Supervise and manage a team of cleaning staff, including setting daily tasks and ensuring performance meets company standards.
- Train and onboard new cleaning staff.
- Conduct regular performance reviews and provide feedback.
- Handle staffing schedules, including shift rotations, time-off requests, and overtime.
- Ensure the team adheres to company policies, health, and safety guidelines.
- Manage the cleaning budget, ensuring cost-effective procurement of cleaning materials, equipment, and supplies.
- Monitor and control inventory levels of cleaning supplies and equipment.
- Negotiate contracts with suppliers and cleaning service providers.
- Ensure that cleaning equipment is well-maintained and operational.
- Ensure all cleaning activities comply with health and safety regulations and industry standards.
- Maintain and enforce proper handling, storage, and disposal of cleaning chemicals and materials.
- Conduct regular safety audits and inspections.
- Ensure cleaning operations align with environmental sustainability practices where applicable.
- Conduct regular inspections of cleaned areas to ensure quality standards are being maintained.
- Address and resolve any cleaning-related complaints or issues.
- Prepare and submit regular reports on cleaning operations, staff performance, and supply usage to senior management.
- Act as the primary point of contact for external cleaning service providers and vendors.
- Coordinate with internal departments (HR, Operations, Facilities, etc.) to understand specific cleaning needs and prioritize tasks.
- Foster strong relationships with vendors to ensure high service levels and cost-effective solutions.
- Identify opportunities for process improvements to enhance cleaning efficiency and quality.
- Stay updated with cleaning industry trends and innovations to implement best practices.
Qualifications and Skills Required:
- Bachelor’s degree in Administration, Facilities Management, or a related field (preferred).
- Proven experience in managing cleaning operations, facilities management, or a similar role.
- Strong knowledge of cleaning procedures, equipment, and supplies.
- Experience in team leadership, staff management, and training.
- Strong budget management and resource allocation skills.
- Excellent organizational, communication, and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Knowledge of health, safety, and environmental regulations.
Key Performance Indicators (KPIs):
- Cleanliness and hygiene standards across facilities.
- Staff performance and adherence to schedules.
- Budget adherence and cost savings.
- Vendor performance and contract compliance.
- Incident and complaint resolution times.