• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• City Victoria Island




• Job Field Administration / Secretarial 
  
  

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc.


• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.


• Direct or route customer calls to appropriate personnel for assistance.


• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Track and follow-up customer requests in a timely manner.


• Maintains security by following procedures; monitoring visitors’ logbook and tag


• Maintains safe and clean reception area by complying with procedures, rules, and regulations.


• Work with Human Capital from time to time to assist in Human Capital Operations


• Perform other tasks as assigned by your supervisor/Manager

Requirements

• Minimum of a B.Sc./HND in any discipline


• 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry


• Preferred candidates must be customer-centric, smart and vibrant.


• Candidate must possess excellent communication skill


• Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Skills:

• Strong verbal and written communication skills


• Excellent relationship and people management skills


• Self-starter with mature analytical skills and ability to work under pressure.


• Innovative and forward thinking, with a track record of executing new ideas.