• Application Deadline:
• Position: Customer Service Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

About the Job

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.


• Strategizing and monitoring the daily activities of customer service operations.


• Assisting customer service staff with duties where required.


• Training staff in areas of customer service and company policies.


• Managing cashier coverage and customer flow to ensure proficient customer service.


• Monitoring and authenticating returns, exchanges, and voids.


• Investigating and solving customer service complaints.


• Assisting with the development and implementation of service policies, and explaining these to staff and customers.


• Maintaining documentation pertaining to customer service department activities.


• Performing additional duties where needed.

Requirements

• B.Sc or HND in any related discipline


• 2+ years of work experience in a similar position.


• Proficient knowledge of customer service, and standard office practices and procedures.


• Proficient computer skills.


• Must reside in Lekki or Ajah environs


• Proficient standard office equipment skills.


• Outstanding communication skills, both written and verbal.


• Strong people skills.


• Excellent phone etiquette.


• Outstanding organizational skills.


• Available to work shifts.


• Should resume immediately.