• Application Deadline: Mon, 30 Dec 2024 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions promptly.


• Manage inbound and outbound calls, emails, and chat inquiries professionally.


• Maintain a deep understanding of the company’s products and services to offer accurate information.


• Process customer orders, refunds, and returns efficiently.


• Document and track customer interactions and transactions in the CRM system.


• Collaborate with other departments to resolve complex customer issues.


• Identify customer needs and provide personalized recommendations.


• Monitor and follow up on unresolved issues to ensure customer satisfaction.


• Conduct customer feedback surveys to identify areas for improvement.


• Maintain a positive and empathetic attitude while dealing with customers.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field (preferred).


• Proven experience as a Customer Service Representative or in a similar role (3-5 years experience)


• Strong communication and problem-solving skills.


• Proficiency in using CRM software and Microsoft Office tools.


• Ability to multitask and handle high-pressure situations.


• Excellent interpersonal and organizational skills.


• High level of patience, empathy, and attention to detail.


• Ability to work both independently and as part of a team.