• Application Deadline:
• Position: Call Center Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities 

• Respond promptly and professionally to customer inquiries.


• Guide potential customers in selecting products that meet their needs.


• Help customers place orders and understand payment options.


• Conduct follow-up calls to assess customer satisfaction, and resolve concerns.


• Maintain accurate customer records and log all interactions in the CRM for reference and analysis.


• Work closely with support teams to stay updated on new product offerings.


• Receive calls and manage call center correspondence.


• Responds to clients within approved timelines.


• Improve turn-around time for orders and deliveries.


• Any other task as assigned by HOD

Qualifications

• First Degree in Communication, Arts or a relevant field.


• Excellent verbal and written communication skills.