• Application Deadline:
• Position: Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role and Responsibilities

• Generate sales leads and convert prospects into customers to expand Koins MFBank's Personal Banking portfolio.


• Build relationships with existing customers to upsell/cross-sell products/services via phone, email or chat


• Position the bank as the leading choice in the market by effectively communicating our value proposition


• Proactively identify the needs of potential and existing customers.


• Conduct research and analyze data to identify and define the target audience.


• Stay informed about market trends, competitor offerings, demographics, and other factors affecting marketing strategies.


• Asset and Liability Management


• Create quality risk assets and meet defined targets in asset creation and liability generation.


• Deliver quality customer service by promptly responding to customer inquiries and resolving issues.


• Build and maintain strong relationships with clients, acting as their primary point of contact.


• Prepare weekly and monthly reports on marketing activities, including performance reviews.


• Analyze and report on personal banking activities to inform strategy and improve performance.


• Collaborate with the team to achieve collective goals and objectives.


• Support the Team Lead, Business Manager, or Head of Personal Banking in executing business strategies and initiatives.


• Drive growth in Current Account Savings Account (CASA).

Qualifications and Education Requirements

• A minimum of a Higher National Diploma / Bachelor’s Degree in any field.


• Knowledge of Microfinance Principles is preferable


• Basic understanding of sales principles and techniques


• Basic computer skills


• Knowledge of Financial Regulations


• Knowledge of Compliance


• Knowledge of Customer Relationship Management (CRM)


• Stress Management/Knowledge of Health and Wellness


• Data entry and record-keeping skills