• Application Deadline:
• Position: Tele-loan Collection Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND , Secondary School (SSCE)



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

As a Tele -Loan Collection Officer , you will be responsible for:

• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.


• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.


• Meeting daily, weekly, and monthly targets.


• Maintaining accurate records of all customer interactions and recovery activities.


• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..


• Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.


• Respond to Customers' Queries.

Qualifications

• SSCE / NCE / OND / HND / B.Ed / BSc.


• Previous experience in telesales or customer service is a plus.


• Must not be older than 30 years.


• Strong communication skills in English.


• Self-motivated with a results-driven mindset.

Job Specifications:

We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.


• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.


• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.