• Application Deadline:
• Position: Operations/ Fulfilment Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Lekki




• Job Field Procurement / Store-keeping / Supply Chain 
  
  

Job Description

• · Manage and oversee the end-to-end operations and fulfillment processes to ensure seamless service delivery.


•  Develop, implement, and optimize operational workflows and standard operating procedures (SOPs).


• Coordinate with cross-functional teams, including sales, logistics, and technical support, to meet client expectations.


• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.


•  Ensure inventory levels are maintained and logistics processes are efficient to meet operational demands.


•  Lead and mentor the operations team, fostering a culture of excellence and accountability.


• Handle escalations and resolve operational issues promptly to minimize service disruptions.


• Prepare and present detailed operational reports to senior management.


•  Maintain compliance with company policies, industry standards, and regulatory requirements.

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, or a related field.


• Minimum of 5 years of experience in operations or fulfillment management, preferably in the ISP or technology sector.


• Strong leadership and team management skills with a proven track record of driving operational excellence.


• Proficiency in using operational management tools and software.


• Analytical mindset with excellent problem-solving abilities.


• Strong organizational skills and the ability to multitask in a fast-paced environment.


• Excellent communication and interpersonal skills


• Self-motivated and capable of working independently and as part of a team.


• Cross-functional skills to collaborate with different teams and departments.


• Availability to immediately resume is an added advantage.